Shipping policy

SHIPPING POLICY

PROCESSING TIME

  • All orders are processed within three (3) working days after payment is received.
  • Processing times may vary during peak periods, sales, or holidays.

SHIPPING TIMEFRAME

  • Once shipped, orders typically arrive within three (3) working days, depending on the destination.
  • Shipping times may be subject to delays due to unforeseen circumstances (e.g., weather, courier issues, public holidays).

SHIPPING RATES & OPTIONS

  • Shipping rates are calculated at checkout based on your location and selected shipping method.
  • We currently ship to New Zealand/Australia.

ORDER TRACKING

  • Once your order has been dispatched, you will receive a tracking number via email.
  • It is your responsibility to track your package and ensure someone is available to receive it.

DELIVERY ISSUES

  • We are not responsible for delays caused by shipping carriers, incorrect addresses provided at checkout, or customs processing (for international orders).
  • If your package is marked as "delivered" but you have not received it, please check with your local postal service or neighbors before contacting us.

LOST OR DAMAGED PARCELS

  • If your order is lost or arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damage (if applicable).
  • We will work with the courier to resolve the issue, but we are not liable for lost or stolen packages once marked as delivered.

RETURNS & EXCHANGES

  • As our items are pre-loved, all sales are final unless an item has been misrepresented.
  • Please review our Refund Policy for more details.